Ever walk into a room and realize you are the only one who really knows what is going on? And everybody thinks
you are the crazy one!
I don't believe salesmen know the facts or care, their purpose is to intimidate and con. And I am sure it is not difficult given the typical client, as long as you have no conscience.
BTW: I can't figure out how to make the stupid NAV work. Stopped by the dealer, Service wanted me to wait 45min for a tech! (Why can't one of the service "advisors" help me???) I went into the empty showroom, after a few min a young saleslady with nails way too long to use a touchscreen walked up. I asked her if she could show me how to work NAV. I typed in the address of the dealer and it didn't work. She couldn't help, said she is more familiar with the trucks and bailed...
I miss the old days...